We want you to be satisfied with your purchase. This policy explains when refunds are available, how returns work, and how refund requests are processed.
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be:
The following items may not be eligible for return:
If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery. We may request photos of the item and packaging to investigate the issue and resolve the matter quickly.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are typically processed within 5–10 business days and will be issued to the original payment method used at checkout.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
To initiate a return or refund request, please contact our support team and include your order number for faster assistance.
Email: support@fortiscommerce.com
This refund policy may be updated periodically to reflect operational or regulatory changes.