This page provides information about payments, billing questions, and refund processing for orders placed on Fortis Commerce.
We support several secure payment options depending on your location and the payment methods available at checkout.
All payments are processed through secure third-party payment providers to ensure the safety of your financial information.
Your payment method will be charged when your order is placed and confirmed. The charge may appear on your transaction history under the Fortis Commerce name or the name of the payment processor used to complete the transaction.
If your payment fails or is declined, please verify that your account has sufficient funds and that your payment details are correct.
If problems persist, you may wish to contact your mobile wallet provider, bank, or payment provider for further assistance.
Refunds are issued according to our Refund Policy once returned items are received and inspected.
Approved refunds are typically processed within 5–10 business days and will be returned to the original payment method used during checkout whenever possible.
If you notice an unfamiliar or duplicate transaction related to your order, please contact our support team so we can investigate the issue promptly.
For assistance with billing questions or payment concerns, please contact our support team and include your order number for faster assistance.
Email: support@fortiscommerce.com
Billing policies may be updated periodically to reflect operational or regulatory changes.