We understand that sometimes plans change. This page explains when an order can be cancelled and how to request a cancellation.
Orders may be cancelled within 12 hours of placing the order, provided the order has not yet entered the fulfillment process.
Once fulfillment has begun, cancellation may no longer be possible. In such cases, customers may request a return after receiving the item according to our return policy.
To request an order cancellation, please contact our support team as soon as possible and include the following information:
Our support team will review your request and confirm whether the order can still be cancelled.
If an order has already shipped, it can no longer be cancelled. Customers may initiate a return after the item is delivered, in accordance with our returns and refund policies.
If your cancellation request is approved before fulfillment begins, a full refund will be issued to the original payment method.
Refund processing times may take 5–10 business daysdepending on your payment provider.
For assistance with order cancellations, please contact our support team and include your order number for faster service.
Email: support@fortiscommerce.com
Cancellation policies may be updated periodically to reflect operational or logistical changes.